JC Whitney Reviews

1.6

/5.0

27 customer reviews

15 %

reviewers recommend

JC Whitney

JC Whitney, known for its auto parts and accessories, is rated 1.6 out of 5. The rating reflects how car enthusiasts and DIYers view their experience with JC Whitney. Reviews of JC Whitney are verified before publication.

How would you rate JC Whitney?

27 Reviews on JC Whitney

by Victoria

Jul 09, 2021

The reason I gave you two stars 🌟is…

The reason I gave you two stars 🌟is because I keep getting the run around from you guys about a damaged rim getting it replaced so I had to order one to get the customer's car done so send me a refund $168.25

by Lesa Hall

Jul 01, 2020

No service!

Trying to get a return for an extended warranty and cannot get a human being on the phone! Have waited several times for over an hour. I went online and filled out their form. Still Nothing!

by Lorraine333

Jun 18, 2020

No show

The part is a no show and you will not answer your phone no matter how long I wait. No stop to the advertising though. Hate to see it cost you thousands in lawsuits over a 17.55 order. But it will serve you right.

by Earl133

Jun 12, 2020

Wrong products

I ordered a soft top for an 02 corvette and they sent me the wrong one. Trying to get a hold of them takes an act of Congress very poor customer service! I just want the item I ordered. Now I'm stuck with something I can't use! This company is useless NEVER ORDER FROM THIS COMPANY!

by Cherly354

Jun 11, 2020

Incomplete order and NO CUSTOMER SERVICE

I had a package delivered from you/FEDEX that should have had 6 parts in it. The box was tore all to hell.
There were only 2 parts in the box, (1) the upper control arm, it was tore out of its plastic bag and (2) a single sway bar linkage that was not in its box. I took pictures of the box sitting on my porch before I touched it.
I was not home when the package was delivered. I did not sign for it, nor would have I, if I were home.
Because you have NO customer service, No phone to talk with a customer, No live Chat and do not return e-mails. I am left trying to guess as to what to do. FEDEX was absolutely useless in trying to help.
You have my money!
Where the hell are the rest of my parts? Do I send these 2 parts back to you? Are you going to send me the missing parts? How long is this going to take?

KIT1-032417-01-A x 2
Control Arm
Tracking Number: *******2472xxxx
Shipping Carrier: fedex

by Aiden A.

Jun 03, 2020

Incomplete order and NO CUSTOMER SERVICE

I ordered two sets of exterior replacement handles for my truck, 1 piece showed up on its own from Vegas and 2 more from the JCW warehouse. Everytime I call I get a recording that says it's after hours. According to their posted hours of operation I am calling 2hours prior to closing. I have sent 3 emails and not a single response. I would not recommend purchasing anything from this relic operation.

by Glenda730

Jun 03, 2020

Zero support

Ordered front and rear floor mats, plain black rubber. 4 hour search to find a phone number to call. 18 tries to dial and connect with anyone. Told order received, and status "Processing" for the past 4 days. Real story. Floor mats made to order and I may see them in 3 weeks. I could walk across the street to my local auto parts store and get them but have had good experience with JC Whitney in the past... never again!

by Julio Caldwell

May 26, 2020

Awesome service, products and prices

I am a female who does her own mechanical work on her vehicle. I came across Jc Whitney. They had everything I needed and for at least 20 to 60 bucks cheaper then local auto part stores. All products were correct shipped on time. Very very happy.

by Sally Cox

May 21, 2020

Would not recommend was my first order!

Ordered a sway bar kit from the web site and I received a crushed box with a rip in the box with tape over it with nothing inside, there is no number to call no type of contact with the company I needed my parts ASAP but for me ordering from Jcwhitney was a mistake, I have never experienced this Before.

by Valerie W.

May 21, 2020

Shipped wrong part & won't answer phones

I ordered a specific part last week and even discussed with a Company Rep by phone while I was online ordering to make sure I had the correct part I needed. It took couple of days to ship even tho the Rep assured me she was going to expedite and get it sent out within 24 hours. That didn't happen and when the delivery was made it was one part instead of my order which included 2 pieces. I've tried calling today and either get placed on hold for way too long or when I contact the extension from the Rep given at order, she answers and says Hello. When I start telling her who I am and that I got the wrong part, all of a sudden she says Hello, Hello Hello and then hangs up. I tried to report return needed online and information says I should have had a return packing slip in the order when received but there was nothing. Since my issue yesterday I have heard from others that they quit ordering from this company for the same - send wrong part issues. I hope someone will return or respond to my messages soon but in the mean time I guess I will try to stop payment on my credit card if they don't call me back.

JC Whitney Q&A

I have been strung along by customer 'service' for over two months. Does anyone have direct phone &/or e-mail contacts for the executives, T.M. West, J. Risch or G. Robertson?

NO,. Sorry, your stuck with cust. Service like I was.

by Hughes504 - August 14, 2019

Answer This Question

Is this site legit and selling real parts or are they just used goods?

New parts, Just takes 1/2 a year to get your stuff if your patient enough.

by Donald W. - August 14, 2019

New parts... they manufacture nothing. Just a distributor, reseller of other people's goods. Returning the inferior goods you receive is definitely an issue as you can see by the numerous complaints. They are cheap because they sell the lowest quality parts on the market. Save yourself the experience and purchase elsewhere.

by Benjamin613 - April 06, 2015

They sell new parts but make it really difficult to return anything. The pic may not be the actual item. I used this company back in the 70's but they have gotten progressively worse with customer service. I would find another company for your auto parts.

by Sophia R. - April 05, 2015

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Why does their customer service take so long and why do they show no care or concern for their customers? Why do you take days to process an order when other companies can process them in minutes. Why do you say 8-9 days to ship and actually take 14?

Because you have NO customer service, No phone to talk with a customer, No live Chat and do not return e-mails.

by Michael Wade - June 11, 2020

Another great business that has caved in to the e-commerce trade. They are quick to take your money, take orders, but deliver no good or they take forever to get you what you order.

by Sophia451 - August 14, 2019

Customer service is entirely based in the Philippines. There is nothing in this company except a shipping point, the old JCW warehouse. I believe much of what they sell is not a JCW warehouse item, but is simply an order to a supplier chain when you order from JCW. You are not getting anything from JCW warehouse that is stocked. Time to order to their supplier, cross-ship to JCW likely and boxes rebranded or reboxed in the USA and shipped to you, the end customer. Only thing they have in the USA is US auto parts corporate in CA and they will respond to no complaints regarding JCW. I will never buy from JCW or their other corporate sisters again.

by Wayne941 - March 16, 2015

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Why do you sell parts called Replacement Brand when in fact there is no such brand? All of you sister sites from U.S. Auto Parts Network are pulling the same fraud. All it appears is that your companies are pulling a clever trick of redirecting search quarry's to your sites knowing consumer will search for say, a replacement fog light for 1998 Buick, and the word replacement sends the consumer straight to one of your sites. That is fraud

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